Course - 2 Day Duration

Residential in Newark On Trent

Distance Learining Assignments: 1

Thesis: 1

The syllabus has been designed to equip the delegates with the underpinning knowledge concerning the package tour operator’s legal obligations, effective incident investigation techniques and to record evidence pursuant to a defined outcome in relation to the instigation, or possible commencement of a personal injury claim by an injured holidaymaker or employee of the company.

Key topics covered

• Understanding the implications of the Package Travel, Package Holidays and Package Tours Regulations (paragraph 15 & pre-action protocol process part 36)
• The necessity for effective incident investigation
• Identification of the underlying and immediate causes of incidents
• Investigation techniques, evidence gathering and witness statements
• Recording information pursuant to a defined outcome
• Effective report writing
• Post incident procedures




This course is Certificated by A.L.M Training and Endorsed by DnA-Awards.

On successful completion of the assignments and thesis.